Returns & the PrimalBasics Guarantee

The PrimalBasics Guarantee

Every PrimalBasics product is made to a standard we use ourselves. If one does not do what we said it would, or is simply not right for you, we want you to send it back. We would rather refund you than have you keep something that is not working.

Sixty days. Every product. No conditions.

What that means

  • 60-day window. Return for any reason within 60 days of delivery.
  • Used or empty is fine. Open it, try it properly, and send back whatever is left — full, half, or nothing at all. We trust you to tell us honestly whether a product worked for you.
  • Free return shipping within Thailand. International returns: we pay the shipping cost up to the equivalent of standard Thailand Post domestic rates; anything beyond that we reimburse against a receipt.
  • No restocking fee. Whatever you paid for the product, you get back.
  • No final-sale items. Every product, including sale or bundled items, is returnable.

Why sixty days and not thirty

Because our products ask for time. The Bio-Active range — Bio Clean, Bio Glide, Bio Recovery, and Bio Gold — works by restructuring the stratum corneum with bio-identical lipids, and that is slow: thirty days is not usually enough, sixty almost always is. PrimalDent takes a few days before your mouth stops expecting foam. The Magnesium Deodorant needs a week or two while your skin adjusts. A return window shorter than the trial we ask you for would be a guarantee that expires before the test is finished.

How to start a return

  1. If you have an account: sign in at account.primalbasics.com, open the order, and request a return on the items you want to send back. We approve it and send you the label.
  2. If you checked out as a guest: email hello@primalbasics.com with your order number (it begins with #1XXXX) and we will confirm the return and send you a label the same business day.

Please wait for the label before sending anything back.

Changed your mind before it ships?

If your order has not been dispatched yet you can cancel it outright rather than wait for it and return it. Sign in and cancel from the order, or email us. Once it has shipped, the 60-day return above is the route.

What we don’t refund

  • Products returned more than 60 days after delivery
  • Gift cards
  • Shipping costs on your original order (those go to the carrier, not us)

A note

If you ever find an ingredient on one of our labels that violates the 0% Standard™, you can return the product for a full refund at any point — no time limit — and we will explain publicly what went wrong. This has not happened. It will not happen. But the guarantee exists anyway, because a standard without enforcement is not a standard.

Contact

For any return question, write to hello@primalbasics.com or use the contact form.