Contact Us

We'd love to hear from you. Whether you have a question about our products, need help with an order, or want to learn more about the Bio-Active Lipid System™, our team is here to help.

Get in Touch

Email: hello@primalbasics.com
We aim to respond to all enquiries within 24 hours.

Shipping Enquiries

For questions about order status, tracking, or delivery times, please include your order number in your message so we can assist you quickly.

Wholesale & Partnerships

Interested in stocking PrimalBasics in your store or collaborating with us? Email hello@primalbasics.com with details about your business and we’ll get back to you.

Where We’re Based

PrimalBasics is formulated and produced in Thailand. We ship throughout Thailand — see our FAQ for full shipping and returns information.